Shipping policy

We are committed to providing you with safe, reliable, and efficient delivery services. Please read the following logistics policy carefully before placing your order.

1. Delivery Area

We support shipping to the countries and regions shown on the order page. Some remote areas may require longer delivery times; please refer to the actual logistics information.

2. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).

After your order is shipped, you will receive a shipping notification email containing tracking information.

3. Delivery Time (Reference)

Standard Delivery: 7–15 business days

International Delivery: 10–25 business days

Actual delivery time may be delayed due to uncontrollable factors such as destination, customs clearance, weather, or peak logistics seasons.

4. Shipping Costs

Shipping costs will be automatically calculated and displayed on the checkout page based on the delivery address and item weight.

For promotional activities (such as free shipping), please refer to the activity page for details.

5. Logistics Tracking

After your order is shipped, you can check the logistics status in real time via:

the tracking link in the shipping confirmation email

or the "Order Inquiry" page on our official website.

Logistics information updates may be delayed by 24–72 hours, which is normal.

6. Receiving Instructions

Please check the appearance of the package and the condition of the goods upon receipt.

If you find any damaged, missing, or incorrect goods received, please contact customer service within 48 hours of receipt and provide clear photos as evidence.

Late feedback may affect after-sales processing results.

7. Logistics Anomalies

Please contact our customer service team immediately if any of the following situations occur:

No logistics updates for an extended period

Package shows as signed for but not received

Goods damaged during transportation

We will assist in verifying with the logistics company and provide appropriate solutions.

8. Relevance to Returns and Exchanges Policy

For returns and exchanges due to product quality issues or incorrect goods sent, we will bear the relevant return shipping costs.

For returns due to personal reasons (such as dislike, wrong purchase, etc.), the customer is responsible for the return shipping costs.

Please refer to the "Return and Exchange Policy" for detailed return and exchange procedures.