Refund policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange a product for any reason, please follow the instructions below:
1. Return & Exchange Policy
Return/Exchange Window: You have 14 days from the date of receiving the product to request a return or exchange.
Eligibility: The product must be unused, undamaged, and in its original packaging. We will review your return request upon receipt.
Non-returnable Items:
Used or washed items;
Customized or personalized products that have been opened;
Sale or promotional items (unless defective).
2. Return/Exchange Timeline
Return/Exchange Request: You can initiate a return or exchange request within 14 days of receiving your product by contacting our customer service team. Please provide your order number and relevant photos (if the product is damaged or defective).
Processing Time: We will review your return request within 3 business days and confirm your return or exchange. Once confirmed, we will provide you with the return address and instructions.
Refund Time: After we receive the returned product, we will process the refund within 7-10 business days and return it to your original payment method.
3. Return/Exchange Conditions
Return Conditions: If the product is defective or you received the wrong item, you can request a full refund or an exchange. The product must be in its original packaging, and a purchase receipt must be provided.
Exchange Conditions: If your product is damaged or defective, you may choose to exchange it. You will not need to pay for return shipping.
Return Shipping Fees: If the return is due to our error (e.g., defective product or wrong item), we will cover the return shipping costs. If the return is due to personal reasons, the customer is responsible for the return shipping fees.
4. How to Return or Exchange
Please contact our customer service team through the “Contact Us” button on our website or in your order confirmation email.
Provide your order number, product name, and a description of the issue so that we can process your return or exchange promptly.
Once your request is approved, we will provide you with the return address and detailed instructions for returning the product.